How do I raise a support ticket?

1. Log in to the SourceFlow Back End

   • Access the SourceFlow platform and log in with your credentials.

2. Navigate to the Support Section

   • On the left-hand menu, click Support.
   • You’ll be taken to the support dashboard.

3. Start a New Ticket

   • Click the Submit a Ticket button located:
     • On the right-hand side of the dashboard, or
     • In the header menu.

4. Fill Out the Support Ticket Form

   • Requester:
     • Your email address should auto-populate.
     • If it doesn’t, manually enter your email.
   • Subject:
     • Provide a short, clear summary of the issue (like writing an email subject).
   • Website:
     • If you manage multiple websites, specify which website the ticket relates to.
   • Page URL:
     • Include the specific URL where the issue occurs (e.g., the blog page).
   • Description:
     • Provide detailed information about the issue or request.
     • Include screenshots, videos, images, or links to help clarify your problem.

5. Add Attachments

   • Attach any relevant files to help support address the issue faster.

6. Submit the Ticket

   • Once the form is complete, click Submit.

Tips for Faster Resolution

• Provide as much detail as possible in the description.
• Attach visuals or supporting documents to illustrate the issue.

That’s it! Your ticket will now be in the queue for the SourceFlow support team to review and resolve.